Question 1

How can I order and enjoy South Block?

Accepted Answer

We're so pumped you asked! You can order South Block on: the South Block app, our online ordering site, in-person at all of our locations, or for delivery through UberEats and DoorDash.

Question 2

Can I modify my order after I placed it?

Accepted Answer

Unfortunately we can not modify orders once they have been placed! Our stores start making all orders as soon as they are received. If you are in a store and you are not satisfied with your order, our team will make you a new product you love as part of our Guaranteed Love Policy!

Question 3

How fresh is my smoothie/bowl and can I make modifications?

Accepted Answer

It could not be more fresh! We blend EVERY item to order - no scooping or sorbet here. This allows you to customize any of our smoothies and bowls to get you an order you LOVE. If you don't see a customization you want on our app or online system, order with a team member so we can do our best to accommodate your requests.

Question 4

I don't love my order, what can I do?

Accepted Answer

You can get taken care of by our 100% Guaranteed Love policy! Even though we try to make every order AWESOME, if you don't love your prepared item (smoothies, bowls, and coffees), we'd be happy to make you a new one.

Question 5

What do you do to accommodate allergies?

Accepted Answer

We take allergies very seriously. If you have a serious allergy we suggest that you order in store so that we can implement our allergy protocol and make sure to do our best to keep you safe. We do work in an open kitchen and there is always the possibility for cross contamination.

Question 6

What are your hours?

Accepted Answer

Please visit our "Locations" page for current operating hours.

Question 7

How can I contact the South Block team?

Accepted Answer

Blenders can be loud... So, we do not have phones in our store... it can be hard to hear! Best way to connect with us is via email... we are always standing by and excited to hear from you!

General Inquires and Feedback at goodvibes@southblock.com 
Catering at catering@southblock.com 
Events at events@southblock.com

Question 8

Do you have a rewards program?

Accepted Answer

Kale Yeah! Sign up for our rewards program on the South Block app.

Question 9

Do you offer catering?

Accepted Answer

Yes! And it's AWESOME. Visit our catering page here:

Question 10

Do you deliver?

Accepted Answer

You can order our products for delivery here.

Question 11

I need help with an Uber Eats/DoorDash Order

Accepted Answer

It's AWESOME that you got South Block delivered by one of our third party partners! However, these partners are responsible for inquires and support for orders made through their platform. If you have an issue or question about these orders, please contact the support team of the service including for product issues and refunds.

Question 12

I think I left a personal item at one of your locations. Can you help me?

Accepted Answer

Please return to our store to check for your item or send us an email at goodvibes@southblock.com. We'll do our best to keep an eye out for your lost item!

Question 13

Do you offer curbside pick-up?

Accepted Answer

We do not offer curbside pick-up at this time. If you order ahead online or on the South Block app, you can roll in and roll out quickly by grabbing your order at our pick-up fridge!

Question 14

Do you sell South Block swag?

Accepted Answer

Sure do! You'd look AWESOME in some South Block swag. You can shop in our stores and online here: 
https://southblocklifestyle.com/

Find Your Block

FREQUENTLY ASKED QUESTIONS

APP

GENERAL

PRODUCTS

Do you have an app?

The customization I want is not listed on the South Block app

How do I get the new app?

How do I earn rewards?

How do I use my rewards?

Do my rewards stars expire?

Will I get notified when my stars expire?

Will I still receive a birthday reward?

I forgot to add my reward at checkout, can you refund me?

Do I have to use my rewards or can I build up stars?

I have rewards on my account, do I need a credit card for an app transaction?

Can I use my gift card on the app?

I pre-ordered and need to modify/cancel it, how do I do that?

How will I know if a payment failed?

How can I order and enjoy South Block?

Can I modify my order after I placed it?

How fresh is my smoothie/bowl and can I make modifications?

I don't love my order, what can I do?

What do you do to accommodate allergies?

What are your hours?

How can I contact the South Block team?

Do you have a rewards program?

Do you offer catering?

Do you deliver?

I need help with an Uber Eats/DoorDash Order

I think I left a personal item at one of your locations. Can you help me?

Do you offer curbside pick-up?

Do you sell South Block swag?

Is there ice in your smoothies and bowls?

What are the ingredients of your granola?

What is in your whey protein?

What is in your plant protein?

Where do you source your acai from?

Do you use Free Range eggs on your toast?

Are your products organic?

What milks / dairy do you have?

Is your granola gluten and nut free?