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FREQUENTLY ASKED QUESTIONS
APP
GENERAL
PRODUCTS
Yes! Download the South Block app here. (https://www.southblock.com/rewards)
If you don't see the customization that you're looking for please order in store and we'll do our best to accommodate you.
Download here: Apple (https://apps.apple.com/us/app/south-block/id1289447690)Google (https://play.google.com/store/apps/details?id=com.ce.android.brand.southblock&hl=en_US)
You earn rewards by creating a rewards account with South Bock and ordering!
Mobile app + online orders: To earn rewards, log into your South Block account on the app or website and start ordering online to earn rewards. For every $1 you spend, you’ll earn 2 stars.
In-store orders: When ordering in-store, you can tap “Rewards” in the app and then “Scan Rewards Card” to present a QR code to the cashier to scan to start earning. You can also provide your phone number at the register as you place your order to ensure that you are earning rewards for that order.
*Rewards are subject to change at anytime. Rewards stars are earned only when using a credit card to pay for an an order. Rewards stars are not earned when using a gift card to pay for an order.
On the app:
• You can see what rewards you are eligible for online or in your app in the “Rewards” section.
• Then, go to your favorite Block, select your menu items, and at the checkout screen in the pink box you must select the reward you want to use in order for it to be applied.
In-store:
• Once you have reached rewards milestones, there is also an option to apply that specific reward at the register.
• When ordering in-store, you can tap “Rewards” and then “Scan Rewards Card” on your app to present a QR code to the cashier to scan. Once scanned, your eligible offers will appear on the register and the Blockstar can apply one reward of your choice or you can save it for future orders.
Note: when you redeem a loyalty reward received at a rewards milestone (100, 150, 200, or 300 stars) it will deplete your total stars balance accordingly.
You can only redeem one offer at a time during one transaction.
Yes rewards stars expire. Any reward stars earned starting May 15, 2025 and moving forward will have an expiration of 365 days from the date that they get deposited, (this is the day after your transaction closes).
All reward stars earned between October 30th, 2024 and May 14, 2025 will now have an expiration date of May 14, 2026 so you have over 1 year to use them up!
Yes, the home screen popup shows when you have stars expiring in 30 days. You can always check your stars balance and expiration dates in your rewards history on the app by going to Rewards > View History.
Birthday rewards are going to be sent through the app. Your gift will be a free regular size classic smoothie.
You MUST have created your account ahead of your birth date in order for the reward to be deposited the morning of your birthday. This reward is sent to your account once per year.
Once it is deposited you will get a message in the app once your offer is available on the day of your birthday, and you will have 90 days to use the birthday reward before it expires.
Please email us at goodvibes@southblock.com (mailto:goodvibes@southblock.com)and we'll be happy take care of that for you!
You do you! You can choose to redeem each reward when you hit the stars' milestone or you can save stars and use them up for future orders!
We require a credit card on file to process all transactions regardless of having valid rewards to spend on the app.
Yes! This is one of the most exciting new features of the new app. You will now be able to use your gift card balance to order online or on the app and order gift cards through the app too!
If you want to use your gift card in-store, load your gift card into the digital wallet of your app and scan your gift card QR code in-store. You can also bring the physical gift card in-store and our Blockstars can swipe your gift card at the time of purchase.
We unfortunately cannot edit an order once it has been submitted. We'd be happy to help cancel and refund you if you email us at goodvibes@southblock.com.(mailto:goodvibes@southblock.com)
If your payment fails, then the order will not go through and it will produce an error message that explains exactly what needs to be updated for the order to be processed.
We're so pumped you asked! You can order South Block on: the South Block app,(https://www.southblock.com/rewards) our online ordering site,(https://order.incentivio.com/c/southblock/) in-person at all of our locations, or for delivery through UberEats and DoorDash.
Unfortunately we can not modify orders once they have been placed! Our stores start making all orders as soon as they are received. If you are in a store and you are not satisfied with your order, our team will make you a new product you love as part of our Guaranteed Love Policy!
It could not be more fresh! We blend EVERY item to order - no scooping or sorbet here. This allows you to customize any of our smoothies and bowls to get you an order you LOVE. If you don't see a customization you want on our app or online system, order with a team member so we can do our best to accommodate your requests.
You can get taken care of by our 100% Guaranteed Love policy! Even though we try to make every order AWESOME, if you don't love your prepared item (smoothies, bowls, and coffees), we'd be happy to make you a new one.
We take allergies very seriously. If you have a serious allergy we suggest that you order in store so that we can implement our allergy protocol and make sure to do our best to keep you safe. We do work in an open kitchen and there is always the possibility for cross contamination.
Please visit our "Locations"(https://order.incentivio.com/c/southblock/) page for current operating hours.
Blenders can be loud... So, we do not have phones in our store... it can be hard to hear! Best way to connect with us is via email... we are always standing by and excited to hear from you!
General Inquires and Feedback at goodvibes@southblock.com (goodvibes@southblock.com)
Catering at catering@southblock.com (catering@southblock.com)
Events at events@southblock.com (events@southblock.com)
Kale Yeah! Sign up for our rewards program on the South Block app.(https://www.southblock.com/app-mobile)
Yes! And it's AWESOME. Visit our catering page here:
https://www.ezcater.com/brand/pvt/south-block-juice
You can order our products for delivery here.(https://order.online/online-ordering/business/south-block-12534?delivery=true)
It's AWESOME that you got South Block delivered by one of our third party partners! However, these partners are responsible for inquires and support for orders made through their platform. If you have an issue or question about these orders, please contact the support team of the service including for product issues and refunds.
Please return to our store to check for your item or send us an email at goodvibes@southblock.com. (goodvibes@southblock.com.)We'll do our best to keep an eye out for your lost item!
We do not offer curbside pick-up at this time. If you order ahead online or on the South Block app, you can roll in and roll out quickly by grabbing your order at our pick-up fridge!
Sure do! You'd look AWESOME in some South Block swag. You can shop in our stores and online here:
https://southblocklifestyle.com/ (https://southblocklifestyle.com/)
No, there is no ice added to our blended products including smoothies and bowls.
Organic Oats, Organic Brown Sugar, Organic High Oleic Sunflower Oil, Organic Unsweetened Coconut, Organic Sunflower Seeds, Organic Hemp Seeds, Organic Brown Flax Seeds, Organic Pumpkin Seeds, Organic Ground Ginger, Sea Salt
100% Whey Protein
We use a protein made especially for us containing: Organic Yellow Pea Protein, Organic Hemp Protein, Organic Brown Rice Protein, Organic Stevia leaf extract, Organic Vanilla Flavor
We source our acai from a small, organic, fair-trade farm in the Amazon Rainforest, ensuring sustainability, fair wages, and rainforest preservation.
Our eggs are cage free - thanks for asking!
We are organic when possible but we are not 100% organic
(At all locations) Almond Milk
(At our locations with coffee) Whole milk, skim milk, and oat milk.
Yes!
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