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How do I get the new app?Head to the app store of your choice and search “South Block” to download the app.
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My app is not workingIf you have an iPhone, have you updated to the new app? If you have an Android, have you downloaded the new app from the Google Play store? If you have done the above and your app is still not working, please contact us at app@southblock.com.
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Will my rewards transfer over?Your rewards will not transfer over. If you have additional questions about your rewards, please email us app@southblock.com.
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Will my payment information transfer over?No, your payment information does not transfer over. With the new app, you will be required to create a new account with your email address, updated password, and new credit card on file.
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How do I earn rewards?You earn rewards by creating a rewards account with South Bock and ordering! Mobile app + online orders: To earn rewards, log into your South Block account on the app or website and start ordering online to earn rewards. For every $1 you spend, you’ll earn 2 stars. In-store orders: When ordering in-store, you can tap “Rewards” in the app and then “Scan Rewards Card” to present a QR code to the cashier to scan to start earning. You can also check in at the register as you place your order to ensure that you are earning rewards.
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Will I still receive a birthday reward?Birthday rewards are going to be sent through the app. Your gift will be a free regular size Classic Smoothie. You will get a message in the app once your offer is available on the day of your birthday, and you will have 30 days to use the birthday reward before it expires.
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I forgot to add my reward at checkout, can you refund me?Please email app@southblock.com and we'll be happy take care of that for you!
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How do I use my rewards?On the app: You can see what rewards you are eligible for online or in your app in the “Rewards” section. Then, go to your favorite Block, select your menu items, and at the checkout screen you must select the reward in order for it to be applied. In-store: Once you have reached rewards milestones, there is also an option to apply that specific reward at the register. When ordering in-store, you can tap “Rewards” and then “Scan Rewards Card” on your app to present a QR code to the cashier to scan. Once scanned, your eligible offers will appear on the register and the Blockstar can apply one reward of your choice or you can save it for future orders. Note: when you redeem a loyalty reward received at a rewards milestone (100, 200, 300, 600, or 1,000 stars) it will deplete your total stars balance accordingly. You can only redeem one offer at a time during one transaction.
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Do I have to use my rewards or can I build up stars?You do you! You can choose to redeem each reward when you hit the stars' milestone or you can save stars and use them up for future orders!
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I have rewards on my account, do I need a credit card for an app transaction?We require a credit card on file to process all transactions regardless of having valid rewards to spend on the app.
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I have an old gift card, what happens now?We will migrate your gift card balance information the night before our app launch on 10/29 and you will be able to access it once your account is set up on our new app.
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Can I use my gift card on the app?Yes! This is one of the most exciting new features of the new app. You will now be able to use your gift card balance to order online or on the app and order gift cards through the app too! If you want to use your gift card in-store, load your gift card into the digital wallet of your app and scan your gift card QR code in-store. You can also bring the physical gift card in-store and our Blockstars can swipe your gift card at the time of purchase.
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I pre-ordered and need to modify/cancel it, how do I do that?We unfortunately cannot edit an order once it has been submitted. We'd be happy to help cancel and refund you if you email us at app@southblock.com.
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How will I know if a payment failed?If your payment fails, then the order will not go through and it will produce an error message that explains exactly what needs to be updated for the order to be processed.
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How can I order and enjoy South Block?We're so pumped you asked! You can order South Block on: the South Block app, our online ordering site, in-person at all of our locations, or for delivery through UberEats and DoorDash.
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Can I modify my order after I placed it?Unfortunately we can not modify orders once they have been placed! Our stores start making all orders as soon as they are received. If you are in a store and you are not satisfied with your order, our team will make you a new product you love as part of our Guaranteed Love Policy!
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How fresh is my smoothie/bowl and can I make modifications?It could not be more fresh! We blend EVERY item to order - no scooping or sorbet here. This allows you to customize any of our smoothies and bowls to get you an order you LOVE. If you don't see a customization you want on our app or online system, order with a team member so we can do our best to accommodate your requests.
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I don't love my order, what can I do?You can get taken care of by our 100% Guaranteed Love policy! Even though we try to make every order AWESOME, if you don't love your prepared item (smoothies, bowls, and coffees), we'd be happy to make you a new one.
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What do you do to accommodate allergies?We take allergies very seriously. If you have a serious allergy we suggest that you order in store so that we can implement our allergy protocol and make sure to do our best to keep you safe. We do work in an open kitchen and there is always the possibility for cross contamination.
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What are your hours?Please visit our "Locations" page for current operating hours. https://www.southblock.com/locations
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How can I contact the South Block team?Blenders can be loud... So, we do not have phones in our store... it can be hard to hear! Best way to connect with us is via email... we are always standing by and excited to hear from you! General Inquires and Feedback at goodvibes@southblock.com Catering at catering@southblock.com Events at events@southblock.com
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Do you have a rewards program?Kale Yeah! Sign up for our rewards program on the South Block app.
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Do you offer catering?Yes! And it's AWESOME. Visit our catering page here:
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Do you deliver?You can order our products for delivery here.
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I need help with an Uber Eats/DoorDash OrderIt's AWESOME that you got South Block delivered by one of our third party partners! However, these partners are responsible for inquires and support for orders made through their platform. If you have an issue or question about these orders, please contact the support team of the service including for product issues and refunds.
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I think I left a personal item at one of your locations. Can you help me?Please return to our store to check for your item or send us an email at goodvibes@southblock.com. We'll do our best to keep an eye out for your lost item!
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Do you offer curbside pick-up?We do not offer curbside pick-up at this time. If you order ahead online or on the South Block app, you can roll in and roll out quickly by grabbing your order at our pick-up fridge!
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Do you sell South Block swag?Sure do! You'd look AWESOME in some South Block swag. You can shop in our stores and online here: https://southblocklifestyle.com/
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Is there ice in your smoothies and bowls?No, there is no ice added to our blended products including smoothies and bowls.
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What are the ingredients of your granola?Organic Oats, Organic Brown Sugar, Organic High Oleic Sunflower Oil, Organic Unsweetened Coconut, Organic Sunflower Seeds, Organic Hemp Seeds, Organic Brown Flax Seeds, Organic Pumpkin Seeds, Organic Ground Ginger, Sea Salt
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What is in your whey protein?100% Whey Protein
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What is in your plant protein?We use a protein made especially for us containing: Organic Yellow Pea Protein, Organic Hemp Protein, Organic Brown Rice Protein, Organic Stevia leaf extract, Organic Vanilla Flavor
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Do you use Free Range eggs on your toast?Our eggs are cage free - thanks for asking!
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Are your products organic?We are organic when possible but we are not 100% organic
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What milks / dairy do you have?(At all locations) Almond Milk (At our locations with coffee) Whole milk, skim milk, and oat milk.
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Is your granola gluten and nut free?Yes!
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Do you have an app?Yes! Download the South Block app here: https://www.southblock.com/app-mobile
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How do I get the new app?For brand new customers, head to the app store of your choice and search “South Block” to download the app. For current customers: If you have the app already and have an iPhone, you will simply need to update your existing South Block app on or after October 30th, 2024. We will email and text you instructions to reset your password and get the new app. If you have the app already and are an Android user, you will need to download the brand new South Block app from the Google Play store on or after October 30th, 2024.
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The customization I want is not listed on the South Block appIf you don't see the customization that you're looking for please order in store and we'll do our best to accommodate you.
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